Resume upload and parsing failing

Incident Report for Jobvite Operational

Monitoring

Mitigation steps have been applied and service functionality is returning to normal.
We are monitoring performance and stability.
Posted Nov 04, 2026 - 17:47 PST

Identified

We have identified the root cause affecting ATS - Candidates and Career Sites.
Mitigation is currently in progress.
Next update: 5:34 PM ET or sooner.
Posted Nov 04, 2026 - 13:36 PST

Investigating

We are investigating an issue affecting ATS - Candidates and Career Sites.

Users may experience errors when uploading resumes, and candidate details are not being filled in automatically from the resume, when adding candidates or applying through career sites. Candidates can still be added by entering their information manually.
Start time: approximately 4:40 AM ET.
Next update: 4:11 PM ET or sooner.
Posted Nov 04, 2026 - 12:15 PST
This incident affects: Jobvite Product Line (Career Sites, ATS - Candidates).